Staff Retention and Development Program

The HeartMath Staff Retention & Development Program was designed for practical use in today's health care environment, with its fast pace and unpredictable situations. The fundamental aim: enable people to relieve stress and function with maximum effectiveness in the moment. Results are both immediate and quantifiable.

Major Benefits of Program

Immediate Cost Savings
The number of employees saved from leaving your hospital in the first few months alone will often cover your start-up costs. Each additional job saved improves your bottom line and improves your turnover rate, leading to improved patient outcomes.

Increased Retention and Improved Morale
HeartMath training will improve employee satisfaction, enhance communications, generate more harmonious and productive teamwork, and facilitate an increase in work/life balance, thus contributing to increasing and maintaining high morale and decreasing the debilitating costs of burnout and high employee turnover. At a HeartMath-trained hospital, employees were asked what value they had received from the program. The most common answer was, "Now I know that the hospital really cares about me."

Cultural Shifts Measured
The Personal and organisational Quality Assessment (POQA) is a validated and normalised assessment tool designed by the Institute of HeartMath to provide a broad overview of the individual's emotional stressors and social attitudes, vitality and physical symptoms of stress, as well as measures of workplace effectiveness. This tool gives you the means to monitor the shifts in your culture as you roll out this program to your staff.

Increased Patient Satisfaction and Decreased LOS
A more satisfied and productive staff will improve patient care levels, thus generating higher patient satisfaction scores, reducing patient length of stay and improving your DRG performance, which can contribute significantly to the profits of your hospital.

More Referrals and More Business
Referrals increase when doctors hear from their patients that they received exceptional care. This creates a broader payer mix and higher census numbers, helping you become the hospital of choice in your community.

Key Elements of Program

Setting Goals - Selecting Outcomes
Our top priority is to listen to you. The primary goal is to customise the program to fit your needs. This includes defining the outcomes that determine the value and success of the program. At this stage we identify key players, preferred measurements and how to best quantify and communicate the impact of our work.

Leadership Training
Leadership training consists of a 1-day core tools workshop followed by a hands-on emWave® software training and an application and integration workshop. This multi-contact approach ensures maximum implementation and sustainability back on the job.

Licensing and Internal Trainer Training
Licensing your own organisational trainers will reduce the cost of training as you roll the program out across the organisation. This program includes train-the-trainer sessions at HeartMath's Research and Conference Center and a full complement of trainer materials.

Staff Training
We help your licensed internal trainers build a training schedule that will optimise the addition of the HeartMath tools into your work environment.

Project Manager Support
We support your project manager in:

Measurements
HeartMath has designed a performance, physiological and psychological assessment tool to capture pre and post-training results so you can quantify and evaluate the effectiveness of the program. The schedule for when and what to measure will be determined when we initially plan your program and select the outcomes you seek. Programs brought into today's health care environment need to show a fast return. HeartMath programs result in cost savings, which you verify by tracking the appropriate financial indicators.

For more information about our Hospital Programs contact:

For Information
Telephone: (02) 9412 2500 (Australia)
Telephone: +61 2 9412 2500 (International)
E-Mail: info@macquarieinstitute.com

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