Shipping & Returns

Postage and Freight

Macquarie Institute is an Australian company and the Licensee in Australia for the Institute of HeartMath USA.

We almost always have plenty of stock at our Chatswood office/warehouse. Depending on the number of orders, we send packages either Mondays and Thursdays or Tuesdays and Fridays via Star Track Express overnight shipping.

If no one is at delivery address to sign for package, driver will take to local post office for pickup within 6 business days. Alternately, with your approval, we can leave package at delivery address without signature. If you want to use this option, type in the instructions of where to leave package in the Comments section of online order form or email: info@macquarieinstitute.com

Shipping is $13.50 inc GST

Returns, Refunds and Credits

All customers seeking to return products for any reason should apply to us for approval to return. Please ring 02 9412 2500. Where we have sent incorrect, damaged or faulty products, we will gladly accept the return at our expense, via a nominated courier, and refund the full invoiced price including postage or send a new the product as per your request. Such requests should be notified to us as soon as possible after detection, so that the problem can be fixed.

Where the customer has ordered the incorrect material or has changed their mind, it may be returned at the customer's expense and, on receipt in a condition suitable for resale, a credit or refund will be processed for the invoiced value of the stock returned, less a $13.50 postage.

Returns due to incorrect customer ordering or change of mind must be advised within 21 days of receipt of product, and return must be posted to our PO Box address within 21 days of receipt of the return approval.

Please email us at: info@macquarieinstitute.com if you have further questions or ring: 02 9412 2500