Service & Support

What's New
The emWave® 2.0 Interactive Learning System now ships with a USB finger sensor and the new USB ear sensor is also available and can be purchased separately. Present emWave 2.0 users can purchase the hardware upgrade.

The USB hardware upgrade kit includes:

• Sensor Pod
• Finger Sensor
• Ear Sensor
• 6 foot USB Extension Cable
• Hardware Instruction Guide

Troubleshooting and Documentation
emWave and USB sensors.
emWave and the Serial sensor.

Find out what the minimum system requirements for emWave are.

Updates and Downloads
You will find all the intermediate updates for all versions of the emWave. All updates and downloads in this section are free of charge and usually contain bug fixes as well as downloads to extend the use of your emWave.

Registration
You are required to register your emWave prior to contacting technical support and here you will find instruction on how to add your emWave registration information to your HeartMath Store account.

emWave Newsletter
This is a monthly e-mail newsletter design to give you tips and information about your emWave. You can subscribe to the emWave Newsletter or other free services here. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter or by sending an e-mail to optout@heartmath.com with the e-mail address used to subscribe.

Contacting Technical Support
Before contacting technical support please register your emWave.
You can contact technical support at:

For Information
Telephone: (02) 9412 2500
E-Mail: info@macquarieinstitute.com