Hospital Studies and Outcomes

HeartMath's solutions support a variety of health care applications and produce immediate and sustainable bottom-line results. The following Case Studies demonstrate how health care organisations benefit from HeartMath's technology, techniques, and tools that are embedded in our Hospital Programs.

Delnor-Community Hospital, Geneva, IL
Goals of the HeartMath Intervention:

Reduce Turnover, Vacancy and Costs
Become a National Leader in Patient Satisfaction
Be First Choice in Primary Market

Results:

Ranked #1 in employee satisfaction
Reduced nurse turnover 21.5% (FY00) to 8.8% (FY03)
Overall turnover reduced to 4% for HeartMath trained employees
Nurse Vacancy Rate - from 14% to 5.78% annual average
Turnover annualised savings = $800,000
Medicare LOS decreased 9% = $1.4 million annualised savings
Customer satisfaction – from 73rd to 93rd percentile
Won 2002 Health and Productivity Management Award
Received Magnet hospital designation in 2004

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Sierra Providence Health Network, El Paso, TX (Part of the Tenet Health System)
The HeartMath Assignment (System-wide):

Reduce employee turnover by 3%
Help staff manage stress caused by time pressures and communication issues
Support cultural change initiatives in customer service excellence and professional growth and development

Turnover Rate Reductions Achieved:

From 21% to 17% and 19% overall (at 2 acute hospitals)
From 21% to 5% for HeartMath--trained staff (282 total)
From 21% to 3% for HeartMath--trained nurses (107)

Return on Investment:

Turnover Reduced by 16% for HeartMath-trained staff
= 45 jobs saved (16% of 282 staff trained)
= $2,160,000 annualised savings
Nurse Turnover Rate Reduced by 18% for HeartMath-trained staff
= 19 jobs saved (18% of 107 nurses trained)
= $912,000 annualised savings

Methodist Health System, Dallas, TX
The HeartMath Assignment:

Stabilize two nursing units that were experiencing stress and high turnover and vacancy rates
Reduce turnover and stress for the staff overall

Results after 6 Months for Target Unit 4SE:

5 staff losses vs. 12 staff losses in the previous 6 months
Licensed staff vacancies dropped from 7.8% to 1.5%
Non-Licensed staff vacancies dropped from 4.8% to 0.5%

Riverside HealthCare, Kankakee, IL
Employee Opinion Survey identified stress as top issue
The HeartMath Assignment (System-wide):

Reduce employee stress
Improve patient satisfaction (“Employee satisfaction = Patient satisfaction”)
Maintain single-digit turnover

Results after Training 300 Employees:

Over 200 employees mentioned HeartMath as helpful on the E. O. Survey
Patient Accounts Dept. – 23% rated job stress unfavorable prior to training
Patient Accounts Dept. – 9% rated job stress unfavorable after training
Staff attributed this change solely due to HeartMath

New Hope for the Nurse Shortage Crisis White Paper
In this white paper we will examine the causes of the nursing shortage, review its impact on the health care system and patient care, examine long term solutions, and present some innovative short term solutions that have been shown to be effective in helping health care institutions retain nursing staff, reinvigorate their culture, improve performance and improve quality of life for nursing staff.

For more information about our Hospital Programs contact:

For Information
Telephone: (02) 9412 2500 (Australia)
Telephone: +61 2 9412 2500 (International)
E-Mail: info@macquarieinstitute.com

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