Shipping & ReturnsShipping & Returns

Postage and Freight

Orders  within Australia are sent via Star Track Express for $13.50 inc GST.

Shipping to New Zealand is insured, registered via Australia Post with a tracking number.  Cost is $48 for under 3 kilograms the EmWave technology and Inner Balance Trainer weigh under a kilogram.

Returns, Refunds and Credits

All customers seeking to return products for any reason should apply to us for approval to return. Please ring 02 9412 2500. Where we have sent incorrect, damaged or faulty products, we will gladly accept the return at our expense, via a nominated courier, and refund the full invoiced price including postage or send a new the product as per your request.  Such requests should be notified to us as soon as possible after detection, so that the problem can be fixed.

Where the customer has ordered the incorrect material or has changed their mind, it may be returned at the customer's expense and, on receipt in a condition suitable for resale, a credit or refund will be processed for the invoiced value of the stock returned, less a $13.50 postage. 

Returns due to incorrect customer ordering or change of mind must be advised within 21 days of receipt of product, and return must be posted to our PO Box address within 21 days of receipt of the return approval.

Please email us at:  info@macquarieinstitute.com  if you have further questions or ring:    02 9412 2500